Corrections policy

• The page address, or the title of the page.
• The sentence or figure you believe is wrong.
• What it should say, and the source that shows it.

You do not need to be an agency to report something. If a page told you something that did not work in practice, that is a correction we want.

1. 1. We acknowledge the report and check it against the primary source.
2. 2. If it is confirmed, we correct the page and update its review date.
3. 3. Where the change is substantive, the page carries a dated correction note.
4. 4. If we conclude the original was right, we tell you why and cite the source.

We do not have a published response-time commitment yet. We would rather not publish a target we have not proven we can meet — when staffing and volume allow us to hold one, it will appear here.

An error is a statement that is factually wrong: an out-of-date figure, a misstated rule, a broken source, a wrong contact detail, a claim we cannot support.

A difference of opinion is not an error. If you disagree with our assessment that a particular housing arrangement is unsuitable, tell us — we may still disagree, but we will explain the reasoning.

• Editorial standards — how pages are written and checked.
• Research methodology — how local housing information is gathered.